Warranty & Return Policy details
Returns Policy:
All items sold on our website carry 6 Months return to base warranty unless otherwise stated. With any damages or missing parts should be reported within 7 days of the customer receiving the item. No exceptions will be allowed and the management of Smart Play Zone reserve the right to withdraw this warranty at any given time.
In the event of an item being faulty or damaged when delivered, Smart Play Zone will aim to repair the product by sending replacement parts out to the customers address as soon as possible. If the item develop faults within 28 days of recieving, we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacment. After this period the customer will be liabale to send the car back to our warehouse for repair or replacment. There will also be customer's responsibility to package the item back to either in its orignial packaging or adaquate packaging. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion.
Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.
Batteries
Please note that Smart Play Zone only offer 30 days warranty for the batteries that are provided with any items sold. In every sale the item is checked by our staff prior to despatch and the battery is fully tested. If in a situation the item becomes un-useable due to a faulty battery then the customer will be liable for Courier charge incurred to get the replacement battery out. Smart Play Zone will provide the battery free of charge but the shipping charge must be met by the customer. This is providing that the battery is within the warranty period. After Warrenty period, the customer is liable to pay for the battery and shipping cost.
Packaging
Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box - you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return.
Damage in Transit
We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 7 days of you recieving the item. So it leaves enough time for our staff to claim on the couriers insurance. If the item is not repaired by sending replacement parts then we will replace the entire item at our discretion.
