Delivery Details

Shipping and Handling:

We charge Postage and Packing based on order value and weight of the parcel for delivery in UK mainland. We also deliver to Other offshore areas such as N Ireland, S Ireland, Scottish Highlands and Other Channel Islands. if the delivery cost is not available on this site, please do not hesitate to contact us on 01924 794866. On a time to time, We may offer a free delivery to UK mainland and the information shall be available on the site on the time of promotion.

Delivery Schedules:

All goods are delivered via our courier partner namely UPS and TNT and usually delivered to your address within 2 to 3 working days. If you would prefer next working day delivery than this can be arranged. our cut off time for next working day delivery service is 11.00am. please e-mail us for our current prices for this service.

Delays in Delivery:

In the event of the delay in delivery, please note that Smart Play Zone could not be liable for the courier's fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.

Failed Delivery:

If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer's responsibility to pay for failed and re-delivery charge incurred.