Terms and Conditions
Terms & Conditions
Tax Charges: All Our Prices are inclusive of VAT at the new rate of 20%
Credit Card Security: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any part of our web site.
Reaching Us: If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 01924 467264 International +44 01924 794866 or write to us at Smart Play Zone, Ratcliffe Mills, Dewsbury WF129BU, UK. Smart Play Zone is a trading name of Smartway Imports Ltd. The company registration no: 5183364. VAT No: 890419702
Product details: All products sold on our listings are brand new; we DO NOT sell used or refurbished items unless stated. All the products conform to relevant European Safety standards and suitable for children to play with, with the age group stated. Please be aware that due to continuous stock change we reserve the right to change product details such as the colour and other minor details without your prior knowledge.
Warranty & Return Policy details
Right to cancel your order: You have the right to cancel your order within 7 days of it being placed or seven days after receipt of the goods. 7 Days Cooling off period starts from the day after the goods are delivered. If you do cancel your order with us then you will have your payment returned promptly. This does not affect your statuary rights.
Return Policy: All items sold on our website carry 12 Months return to base warranty unless otherwise stated. With any damages or missing parts should be reported within 7 days of the customer receiving the item. No exceptions will be allowed and the management of Smart Play Zone reserve the right to withdraw this warranty at any given time.
In the event of an item being faulty or damaged when delivered, Smart Play Zone will aim to repair the product by sending replacement parts out to the customers address as soon as possible. If the item develop faults within 28 days of recieving, we will undertake the carriage costs incurred to get the item back to our warehouse for repair or replacement. After this period the customer will be liable to send the car back to our warehouse for repair or replacement. There will also be customer's responsibility to package the item back to either in its orignal packaging or adequate packaging. We will aim to get the item repaired and back to you within 14 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered at the manager’s discretion. If the customer wishes to have a refund without a replacement or repair then it is the customer's responsiblity to send the item back to our warehouse.
Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.
Please note if for any reason you do not want to keep the item there will be a administration charge of 15% for any unwanted items that are returned back to us, please contact us for further details.
Manufacturing Process: This a process which is used by the manufacturers to make most of the ride on cars that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the body of the car. This does NOT cause any materiasltic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws and usually only affect one in ten items we sell. Smart Play Zone will not accept any returns back due to this and this no reason to claim the item as faulty.
Batteries: Please note that Smart Play Zone only offer 28 days warranty for the batteries that are provided with any items sold. In every sale the item is checked by our staff prior to despatch and the battery is fully tested. If in a situation the item becomes un-useable due to a faulty battery then the customer will be liable for Courier charge incurred to get the replacement battery out. Smart Play Zone will provide the battery free of charge but the shipping charge must be met by the customer. This is providing that the battery is within the warranty period. After Warrenty period, the customer is liable to pay for the battery and shipping cost.
Packaging: Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box - you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return
Damage in Transit: We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 7 days of you recieving the item. So it leaves enough time for our staff to claim on the couriers insurance. If the item is not repaired by sending replacement parts then we will replace the entire item at our discretion.
Collection of goods: We offer our customers the choice of picking the item up from our warehouse in Dewsbury from Monday to Friday 10 – 6 and on Saturday and Sunday 11 – 3 (Collection by Appointment only)
Shipping and Handling: We charge Postage and Packing based on order value and weight of the parcel for delivery in UK mainland. We also deliver to Other offshore areas such as N Irland, S Irland, Scottish Highlands and Other Channel Irlands. if the delivery cost is not available on this site, please do not hesitate to contact us on 01924 467264. On a time to time, We may offer a free delivery to UK mainland and the information shall be available on the site on the time of promotion.
Delivery Schedules: All goods are delivered via our courier partner namely DPD and Interlink Express and usually delivered to your address within 2 to 3 working days. If you would prefer next day delivery than this can be arranged, please e-mail us for our current prices for this service.
Delays in Delivery: In the event of the delay in delivery, please note that Smart Play Zone could not be liable for the courier's fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.
Failed Delivery: If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer's responsibility to pay for failed and re-delivery charge incurred.
100% Satisfaction: No quible returns. If you are not completely delighted with our products. You can return it us and we will either offer you a exchange or refund your money. Please note: if you are returning the item due to the damage or faults, we will refund you inc postage however if you are returning for any other reason, we will deduct the postage from the total price. This does not affect your statuary rights.
You can now recycle your old electricals with us: If you’re buying a new electrical item, we will recycle your old one for free
Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help: We are pleased to offer our customers the chance to recycle their old electrical items.
We Offer a free 'Take Back' on your old electrical and electronic equipment (EEE). This is done on a like-for-like basis. Therefore, if you purchase a new electric car from us you can then return an old electric car back to us. The customer has 28 days in which to return the old item to us. If the item was purchased online, the customer is responsible for any postage costs incurred returning it to us. We can also arrange a collection with our own courier at small cost. Please contact us on 01924 467264 for more information on cost.
If you are sending the item back yourself then please send it in a adequate packaging on the following address.
Smart Play Zone,
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com
Smart Play Zone and Smart Kiddies Care is a trading name of Smartway Imports Ltd. Company Registered in England and Wales.
The Company Registration Number: 5183364.
VAT Number: 890419702