Shipping policy

Free delivery on all order to mainland UK. Unfortunately, We do not delivery to IV, Channel Island, BT Postcode, Republic of Ireland and Europe. Please let us know if you need to deliver these zones for extra delivery cost.

Packaging: Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box - you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return

Damage in Transit: We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 7 days of you receiving the item. So it leaves enough time for our staff to claim on the couriers insurance. If the item is not repaired by sending replacement parts then we will replace the entire item at our discretion.

Collection of goods: We offer our customers the choice of picking the item up from our warehouse in Dewsbury from Monday to Friday 10am – 3pm and on Saturday and Sunday 11 – 3 (Collection by Appointment only)

Shipping and Handling: We charge Postage and Packing based on order value and weight of the parcel for delivery in UK mainland. We also deliver to Other offshore areas such as N Ireland, S Ireland, Scottish Highlands and Other Channel Islands. if the delivery cost is not available on this site, please do not hesitate to contact us on via email at sales@smart-toys.net. On a time to time, We may offer a free delivery to UK mainland and the information shall be available on the site on the time of promotion.

Delivery Schedules: All goods are delivered via our courier partner namely DPD and Interlink Express and usually delivered to your address within 2 to 3 working days. If you would prefer next day delivery than this can be arranged, please e-mail us for our current prices for this service.

Delays in Delivery: In the event of the delay in delivery, please note that Axon Toys could not be liable for the courier's fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.

Failed Delivery: If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer's responsibility to pay for failed and re-delivery charge incurred.